Agora and Exotel pair AgentStream with Conversational AI Engine
Agora has integrated its Conversational AI Engine with Exotel's AgentStream to develop plug-and-play AI voice bots for real-time applications. This integration supports both PSTN and IP Channels. The collaboration aims to deliver real-time AI voice bot capabilities.
Key Takeaways
- Agora’s Conversational AI Engine is now integrated with Exotel’s AgentStream.
- The integration supports both PSTN and IP channels.
- The goal is plug-and-play AI voice bots for real-time applications.
Why It Matters
The immediate impact is a simpler path for building AI voice bots across two telecom channels: PSTN and IP. That matters because the integration combines Agora’s Conversational AI Engine with Exotel’s AgentStream instead of requiring teams to stitch together separate voice and AI components themselves. In the broader streaming and communications stack, it points to more packaged real-time voice infrastructure for customer-facing applications. The key signal to watch next is whether Agora and Exotel publish any deployment details for AgentStream across PSTN and IP channels.
Read full article at prod.agora.io